Privacy Policy

1. Information We Collect

We collect information you provide when you contact us, submit an inquiry, or make a purchase. This may include your name, email address, phone number, message, artwork reference, shipping name and address, and order details.

Payments are processed by Stripe. Stripe receives the payment information needed to process the transaction. We do not store your full payment card number on our site.

Our hosting and website systems may also receive basic technical information such as IP address, browser or device information, request logs, and security-related data when you use the site.

2. How We Use Information

We use personal information to:

• respond to inquiries and provide customer service;
• process purchases, payments, shipping, and order administration;
• maintain transaction and business records;
• protect the site, prevent fraud, and troubleshoot technical issues;
• comply with legal obligations and enforce our agreements;
• operate and improve the website and services.

3. How We Share Information

We may share information with service providers that help us operate the site and complete transactions, including payment processors, hosting providers, form and CMS services, and shipping or fulfillment providers when needed.

We may also disclose information when required by law, to protect our rights or users, or in connection with a transfer of all or part of the business. We do not sell personal information for money.

4. Cookies and Similar Technologies

The site may use cookies or similar technologies needed for site operation, security, and checkout functionality. If we add non-essential analytics or advertising technologies, this Policy will be updated as appropriate.

5. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain transaction and business records, resolve disputes, prevent fraud, and meet legal, tax, accounting, or regulatory requirements.

6. Your Choices

You may contact us to request access to, correction of, or deletion of personal information we hold about you. Requests are subject to applicable law and information we must retain for legitimate business or legal reasons.

7. Security

We use reasonable administrative and technical measures designed to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.

8. Children

The site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above shows the latest revision.

10. Contact

For privacy questions or requests, contact maggie.li@lumenterra.art.